Privacy Policy

Last Updated: 6/11/2025

At Roboidy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Water Tank Controller products, mobile applications, and website. Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase our products or services
• Sign up for our newsletter
• Contact our customer support
• Participate in promotions or surveys

This information may include your name, email address, phone number, billing address, shipping address, and payment information.

1.2 Device Information

When you use our Water Tank Controller products, we collect data about your water tank and system performance, including:

• Water levels and usage patterns
• Device status and performance metrics
• Configuration settings
• Device serial number and model information
• Installation date and service history

1.3 Usage Information

When you visit our website or use our mobile applications, we automatically collect certain information about your device and usage, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Time and duration of visits
• Pages viewed and features used
• Referring websites or applications

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our products and services
• Process and fulfill your orders and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience and deliver content relevant to your interests
• Develop new products and services

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your data is stored on secure servers and within your Water Tank Controller devices. We retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

4. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us.
• Professional Advisors: We may share your information with our professional advisors, including lawyers, auditors, and insurers.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing your consent at any time, where we rely on consent to process your information
• Requesting restriction of processing of your personal information
• Requesting transfer of your personal information
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take necessary actions.

7. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Bangladesh and choose to provide information to us, please note that we transfer the information to Bangladesh and process it there.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: roboidyteam@gmail.com